Return and Refund Policy

RETURNS & EXCHANGES 
For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at irishhounddesigns.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange and in the case that your items are damaged during the shipping process your return request must be accompanied by photographic proof. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 14 business days for your refund to be processed once we receive your return or exchange

RETURN SHIPPING
Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label.

Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

ELIGIBLE ITEMS
The following items: Special-Order items, Custom Products, and are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

CONDITION OF ITEMS
Returned Items that are damaged during shipping will be accepted as long as they are accompanied by photographic evidence of condition upon delivery.

FORM OF PAYMENT
Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

If you have any questions about this return and refund policy, please contact us at jterbush@irishhounddesigns.com.